How to Get My HP Printer Back Online​? (Full Guide)

An HP Printer going offline means it’s no longer connected to a device or a network. Imagine sending an important document to your printer, only to find it showing an offline status — this is known as an ‘offline printer error’. It can occur for various reasons, such as outdated printer drivers, connection issues, an overloaded ‘print queue’, or incorrect printer settings. This problem is common among HP users, but it can be fixed easily using a few troubleshooting methods discussed below.

Solution 1: Check Your Printer and Network Connections

Your HP printer may go offline if it’s not securely connected to a USB, Ethernet, or Wi-Fi network. The network may be weak, or cables may be loosely connected. Hence, before moving on to the advanced methods, let’s check the printer’s connection.

1. Check if the USB or Ethernet cable is well connected to the printer. Unplug and replug the cables to the ports.

2. If using a USB cable, try a different USB port on the printer.

3. If you are using a Wi-Fi network, then confirm that the printer is properly linked to the wireless network.

4. Additionally, check your internet speed by running an online speed test on your computer.

If you find the cables damaged or broken, replace them with new ones. Then try to use your printer.

Solution 2: Restart the Printer and Wireless Router

If you’re using a Wi-Fi connection, restarting the Wi-Fi router and printer can bring your HP printer back online. Restarting helps clear temporary glitches in the device.

Step 1: Restart the Wi-Fi Router

1. Disconnect your router’s power cable from the main power supply on the wall outlet.

2. After 30 seconds, reconnect the cable to the wall power supply.

Step 2: Restart the HP Printer

1. Disconnect your printer’s power cable from the main power switch on the wall outlet.

2. Press the Power button on your printer until the light turns off.

3. After 30 seconds, reconnect the printer’s power cable to the power switch on the wall.

4. Press and hold the power button on the printer to turn it on, and then release it when the power light starts to flash.

Solution 3: Update or Reinstall Your HP Printer Drivers

Printer drivers are necessary software that allows a printer to communicate with the device, such as a computer. They help the printer and computer communicate properly. If they aren’t up to date, the printer won’t recognize the print commands and won’t print. In this situation, you must reinstall the printer drivers using these steps.

1. Visit support.hp.com on an internet browser and select the Software and Drivers option at the top.

2. Select printer as your product type, and type your printer model name in the search bar.

3. Now, select a driver or software package, and click the Download button next to it.

4. Let the drivers download to your computer.

5. Visit the Downloads folder on your computer, and double-click on the driver’s file.

6. The system will ask you to run the file; select Yes.

Finally, let the installation process begin and finish.

Solution 4: Run Diagnose and Fix From HP App

There is a tool in the HP app known as Diagnose and Fix for Windows and Mac. This tool can identify and resolve the common issues that cause your printer to be offline. Here are the steps to run this tool.

1. Go to the 123.hp.com website, download the HP Smart App, and complete the on-screen steps.

2. After that, open the application and select your printer from the given list.

3. Find the Diagnose & Fix icon on the app’s homepage, or you can find it under the diagnostics section.

4. Click on Start to start the diagnostic process. Don’t close the app during this process.

Solution 5: Change the Printer’s Status From Offline to Online

If you set the HP printer offline on the computer, it won’t recognize any print commands. Therefore, you need to set it online using these steps.

1. Click the Start button on the computer’s taskbar at the bottom, and search for Settings.

2. From the sidebar, select Bluetooth & Devices, and then select Printers & Scanners.

3. After that, you have to select your printer’s name and click the Open Queue option.

4. Click “Printer” on the next window and see if “Use Printer Offline” is selected.

5. Uncheck this option to set the printer online again.

That is how you can change the printer’s status from offline to online.

Frequently Asked Questions

How Do I Resolve Issues With My Offline HP Printer?

Learn “how to fix an offline printer”, check its wired or wireless connections, restart both the printer and the connected device, set the printer online on the computer, and reinstall the printer drivers. Additionally, you can run diagnostics and make repairs through the HP Smart app.

What Does Offline Status on HP Printer Indicate?

An offline printer indicates that it can’t connect to a computer or a device to print. In this scenario, the printer displays an ‘offline’ status. If your printer is connected to Wi-Fi, its Wi-Fi light may suddenly turn off.

What Makes My HP Printer Go Offline?

Several factors can cause your printer to go offline, including connection issues, out-of-date printer drivers, incorrect printer settings, and the printer being set to offline mode on the computer.

Source: How to Get My HP Printer Back Online

How to Get Samsung ProXpress M3370FD Printer Back Online?

A Samsung printer showing an offline status means it cannot communicate with the computer or another device, which is why it doesn’t print anything. Whether connected by wire or Wi-Fi, the printer may fail to recognize the connection, showing an “offline” status on both the display and the computer. In some cases, the Wi-Fi light may also blink, indicating that the printer is not connected.

As an IT support executive with a passion for technical solutions, I have helped many users fix their offline printers through my blogs. Today, I will guide you on resolving the Samsung ProXpress M3370FD offline error. Before we dive into the solutions, let’s first understand the reasons behind this issue.

Causes of Samsung Printer Offline Error

Printers don’t go offline all of a sudden. It usually happens due to minor technical issues or bigger problems related to drivers and software. Some common causes include:

• Connection errors between the printer and Wi-Fi/USB.

• Power supply issues.

• Wrong printer settings on the computer.

• Outdated drivers or software.

Top 3 Ways to Get Samsung ProXpress M3370FD Printer Online

After understanding the possible causes for an offline printer, it is time to understand the right solutions. Here are the suitable solutions that even beginners can follow to fix the problem in their printer.

Solution 1: Check Physical Connections

The first and basic method is to check the printer’s connections.

1. Verify if the printer is securely connected to the USB or the internet connection.

2. Make sure the cable is secure and not damaged. Replace it if needed.

3. Check if the Wi-Fi light on the printer is “flashing in solid blue or green”. Make sure your printer and computer are connected to the same wireless network. Sometimes it can also show the printer offline.

4. To check the internet connection, run an online internet speed test on the computer. It will show the network speed. If it’s low, restart the wireless router.

That’s how you can check the printer’s network connection. Finally, check if the printer is online again. If not, check the next method.

Solution 2: Set Your Samsung Printer as Default

When the printer is not set as a default printer, it might show an offline status. Hence, you must set it as a default printer using the steps below:

1. Click the Start menu and open Settings.

2. Select the Bluetooth & Devices option, and then select Printers & Scanners.

3. After that, select your printer from the list and click on Printing Preferences.

4. Disable the “Let Windows manage my default printer” option.

5. Next, select your printer’s name from the list of printers.

6. Choose the “Set as default” option, and the printer’s status will be changed from offline to online.

Once the printer is set as the default printer, it will return to an online status. If the issue still persists, continue with the next method.

Solution 3: Update Samsung Printer Drivers

Printer drivers are the software that enables a printer to communicate with the computer. When they are out of date, the printer can’t connect to a device and shows an offline status. In this situation, you need to update them using the steps below.

1. Since HP acquired Samsung’s printer business in 2017, you need to visit support.hp.com to download drivers for Samsung printers.

2. Click the Software & Drivers option at the top, and then select Printers.

3. Type your printer’s name in the search box, and then a list of drivers appears on the screen.

4. Select the basic drivers option, and click on Download to download the software on your computer.

5. Go to the Downloads folder on the computer, and double-click on the file.

6. Launch the installer and proceed with the on-screen prompts to finish the setup.

This is ‘how you can update the printer drivers’ for the Samsung printer to bring it from offline to online status.

Wrapping Up

An offline Samsung ProXpress M3370FD printer can be very irritating, especially when it disrupts your regular printing tasks. I have faced this issue many times and learned effective ways to fix it. Based on my knowledge and experience, I want to share simple methods to resolve the offline printer problem so you can try them on your device. I recommend starting by checking the connections first and then moving on to advanced troubleshooting methods if needed.

Frequently Asked Questions

How Do I Resolve Offline Error on My Samsung Printer?

To resolve the offline error on your Samsung printer, you can follow these methods: check the printer connection and power, restart the wireless router and computer, update the printer drivers, and set the printer as the default device.

What Does It Mean by an Offline Samsung Printer?

An offline printer means it cannot communicate with the computer or network, often due to poor connectivity, wrong settings, or loose cables. As a result, the printer displays an “offline” status on either its screen or the computer, and sometimes the Wi-Fi light may blink, indicating a network glitch.

What Makes My Samsung Printer Go Offline?

The most common causes include poor connectivity, loose cables, incorrect printer settings, or outdated drivers/firmware. While other issues may also occur, these remain the primary reasons for the problem.

Source: How to Get Samsung Printer Back Online

How to Get HP OfficeJet Pro 8025e Printer Back Online? (Steps Guide)

Isn’t it annoying when your printer shows as offline even after you have set it up properly? The same can happen with the HP OfficeJet Pro 8025e printer. It may go offline due to several reasons, such as improper configuration, incorrect settings, network issues, or driver problems.

Fixing the offline issue can feel challenging if you don’t know the right troubleshooting steps. But don’t worry — if you are struggling to bring your HP OfficeJet printer back online, I will guide you through the best possible fixes.

Solution 1: Use the Diagnose & Fix Tool

In the HP Smart app, you can run the Diagnose & Fix Tool to detect problems and get solutions instantly. Follow the steps below to do that correctly.

1. Before starting, ensure that the device connected to your printer has the HP Smart app installed. (You can go to 123.hp.com if you do not have the app on your device.)

2. After installing the app, click on your HP Printer Model.

3. Then, select the Diagnose & Fix option or go to the printer menu to choose the option. (Note: Some users may need to scroll to Diagnostics to select the Diagnose & Fix option.)

4. Click Start to begin the scan. The tool will check your device for problems.

5. If it shows any issues, then follow the steps to complete the troubleshooting.

6. If no problems are found, it will display a “No issues found” message.

7. Click Done to finish the process.

Solution 2: Set HP OfficeJet Pro 8025e as Default Printer

In some cases, the printer shows offline if it is not specified as your default printing machine. Here are the steps to set it as the default printer.

• From the Windows device taskbar, search for Printers & Scanners and open it.

• Uncheck the option “Let Windows manage my default printer.”

• Now, click on your printer name from the list of given devices and then choose the Manage option. (If you see two or more printers with the same name, then choose the printer name that shows offline or idle.)

• Go to the “Manage your device” section and choose the Set as default option.

• Now, check if your HP OfficeJet printer is still in an offline state.

Solution 3: Remove and Re-add Your HP Printer

Your printer may go offline due to unknown technical issues in either the printer or your computer. As a result, try to remove the printer and re-add it to see if it is able to fix the issue.

1. Check if the printer and your computer are on the same network, or use a USB connection to link them.

2. Close the print app and then reopen it.

3. Now, depending on the app you are using, you need to follow the steps below-

4. If you are using the HP app, select your printer model, go to the bottom of the page, and then select the Remove from app option.

5. If you are using the HP App, then right-click on your printer model and select “Remove Printer.”

6. Next, you need to select the Add printer (+) option and follow the steps to complete the setup.

7. See if your HP OfficeJet printer is showing offline or online.

Solution 4: Restart HP Printer and Other Devices

If you find your printer in an offline state out of the blue, then restarting your devices usually removes the problem. So, let’s do it.

1. Press the power button to turn off your printer. If it does not power down completely, unplug the power cable.

2. Restart your smartphone or computer that connects to the printer.

3. If you are using the wireless network or an Ethernet cable for your printer connection, then you should restart your router.

4. Wait for at least 30 seconds before turning the devices back on.

5. After that, take your power cord and reconnect it to the printer and the socket to turn on the printer.

6. In addition, turn on your computer or smartphone.

7. If your printer connects through Wi-Fi, make sure both the printer and computer/mobile stay on the same network.

8. Print a test page from the HP OfficeJet Printer to confirm if the offline issue is fixed.

Frequently Asked Questions

How to fix HP Printer Offline Error?

Below are the steps you need to follow if you troubleshoot the offline printer issue.

• Update your printer driver.

• Complete the setup correctly and connect the printer to a compatible device.

• Check if your printer is getting enough power supply.

• You need to deselect the ‘use printer offline’ option for your printer.

• Select the printer as the default option on your computer or smartphone.

• Remove the printer from your device and then reinstall it, etc.

Why Is My HP OfficeJet Printer Showing Offline?

A number of minor/major problems can get your printer into offline mode. Here are some causes that are most common:

• Incorrect printer configuration.

• Weak or unstable network between the printer and computer.

• Using an outdated printer driver/software or an outdated device operating system.

• The printer and PC are connected to a weak or unstable network.

• The “printer setup” is not done properly, or it is facing some glitches.

• Facing the system settings issues on the device the printer is connected to.

• Selecting the option to use your printer offline, and several others.

How Do I fix HP Printer Offline Issue on Mac?

You can face the offline issue with your printer if it is connected to the Mac. Usually, you face the issue due to various minor or major problems with the hardware or software. To get rid of this problem, you need to reset and restart your device first. If that does not help, then you need to re-add your printer and create the manual IP system. Apart from that, getting additional help will be beneficial if you are unable to fix the issue on your own.

Source: How to Get HP OfficeJet Printer Back Online