How to Fix HP Bluetooth Printer Not Working? (Full Guide)

Imagine sending a print job to an HP Bluetooth printer and it doesn’t respond. The situation is frustrating, right? This issue affects many HP printer users. Sometimes, a lost Bluetooth connection, technical errors, or an outdated HP Smart app can bring this error. However, these problems can be resolved with a few troubleshooting methods.

As an HP printer user, I can assure you that it’s a common and fixable problem. When I was in my last year of college, I printed tons of notes. And that year, I learned troubleshooting stuff. It was too much for me to handle being an artistic student, but still, I tried, and here I am writing this blog to help you with your HP Bluetooth printer.

Don’t worry, I’ll start with the basic method. You can continue with me and make your printer work again.

Method 1: Check the Bluetooth Connection

Connection is the main culprit behind the printer not working in most cases. Hence, you should ensure that your printer is connected to the computer via Bluetooth. Use the steps below to check the Bluetooth connection.

On Windows:

1. Go to the Start menu at the bottom of the taskbar of the computer, and search for Settings.

2. Select Bluetooth & Devices, and then Printers & Scanners.

3. Check if the HP printer is paired with the computer.

4. Click the Remove option to remove the printer, and then click Add device again to add it.

On Mac:

1. Go to the Apple menu on the Mac’s screen, and choose System Settings or System Preferences on the older Mac version.

2. Select Printers & Scanners in the left sidebar.

3. Check if your HP printer is paired with the Mac.

4. If the printer doesn’t show on the screen, click the Add Printer, Scanner, or Fax button to add it.

Now, check if the printer starts responding to the print jobs. If the issue is still present, check out the next method.

Method 2: Restart the Printer and Computer

When the printer is not working, even when paired with the computer, there might be something else causing the issue. And most of the time, a technical glitch in the printer or the computer causes the printer not to respond. However, you can fix it by simply restarting both devices.

Step 1: Restart the Printer

1. Power off the printer by pressing its power button at the front or the top. The power light will stop flashing.

2. Disconnect the power cord of the cable from the power socket on the wall.

3. Wait for a few minutes, and reconnect the power cable to the power socket.

4. Press and hold the power button to turn on the printer, and the power light will start flashing in solid blue or green.

Step 2: Restart the Computer

On Windows:

1. Go to the Start menu and select the power button.

2. Select the Restart button, and allow the computer to restart.

On Mac:

1. Click on the Apple menu on the Mac’s screen.

2. Select Restart from the drop-down menu.

A restart should work on the printer’s functionality. However, if it still doesn’t work, check out the next method.

Method 3: Clear Glitches With the HP Smart App

Sometimes, the HP Smart app doesn’t communicate with the printer. It usually occurs when the printer and the mobile or computer are not on the same network. Hence, confirm that the printer and computer or mobile device are connected to the same WiFi network. Plus, an outdated app or cache errors can also stop the printer from working. Use the steps below to fix the problem quickly.

On Android:

1. Go to the Settings on Android, and tap on Storage or Apps.

2. Locate the HP Smart app and tap Clear cache to delete all the cache.

3. However, if the issue still persists, tap Clear data to delete all the data of the app.

4. Now you may need to sign in again and re-add the HP printer.

On iOS:

1. Locate the HP Smart app on the iPhone.

2. Press and hold the app’s icon until the remove option pops up.

3. Tap Remove App and confirm the deletion by tapping the “Delete” option.

4. After a few seconds, search for the HP Smart app in the App Store and tap the Get button to reinstall the app.

That’s it for clearing out the technical glitches on an HP Smart app. Note that the iPhone doesn’t have an option to clear data. Hence, you can only uninstall and reinstall the app.

Method 4: Run the Printer Troubleshooter

The printer troubleshooter is a built-in feature on Windows computers. With the help of this feature, you can detect the printer’s problem and enable an HP Bluetooth printer to work again. Here are the steps to run it on Windows:

1. Head to the Start menu on your computer, type Settings in the search bar, and open it.

2. Select System under Settings.

3. Select Troubleshoot and then select Other troubleshooters.

4. Find the Printer option in the list and select the Run button.

5. The computer will automatically scan and fix any underlying issues in the printer.

Please note that this is only applicable on Windows computers.

Frequently Asked Questions

Question

Why Is My HP Bluetooth Printer Not Working?

If your HP Bluetooth Printer Is Not Working, it may be due to many reasons. It’s possible that the printer is not paired with the device. Any other technical issue with the printer or computer can also stop the printer from working correctly. Plus, problems with the HP Smart app can also be responsible.

Question

How to Fix An HP Bluetooth Printer That Is Not Working?

You can fix an HP Bluetooth printer not working by confirming the printer’s connection. Also, restart the printer and the connected device, and uninstall and reinstall the HP Smart app on the mobile devices. If you’re using a Windows computer, running a troubleshooter will also work.

Question

How Do Technical Glitches in the HP Smart App Affect the Printer?

If there is a technical problem in the HP Smart app, it won’t detect the printer. As a result, the printer won’t print, and the print jobs will be stuck. Usually, the problem occurs due to connection issues, cache data in the app, or an outdated app version. Therefore, it’s important to keep the HP Smart app updated to the latest version.

Source: How to Fix HP Bluetooth Printer Not Working

How to Get My HP Printer Back Online​? (Full Guide)

An HP Printer going offline means it’s no longer connected to a device or a network. Imagine sending an important document to your printer, only to find it showing an offline status — this is known as an ‘offline printer error’. It can occur for various reasons, such as outdated printer drivers, connection issues, an overloaded ‘print queue’, or incorrect printer settings. This problem is common among HP users, but it can be fixed easily using a few troubleshooting methods discussed below.

Solution 1: Check Your Printer and Network Connections

Your HP printer may go offline if it’s not securely connected to a USB, Ethernet, or Wi-Fi network. The network may be weak, or cables may be loosely connected. Hence, before moving on to the advanced methods, let’s check the printer’s connection.

1. Check if the USB or Ethernet cable is well connected to the printer. Unplug and replug the cables to the ports.

2. If using a USB cable, try a different USB port on the printer.

3. If you are using a Wi-Fi network, then confirm that the printer is properly linked to the wireless network.

4. Additionally, check your internet speed by running an online speed test on your computer.

If you find the cables damaged or broken, replace them with new ones. Then try to use your printer.

Solution 2: Restart the Printer and Wireless Router

If you’re using a Wi-Fi connection, restarting the Wi-Fi router and printer can bring your HP printer back online. Restarting helps clear temporary glitches in the device.

Step 1: Restart the Wi-Fi Router

1. Disconnect your router’s power cable from the main power supply on the wall outlet.

2. After 30 seconds, reconnect the cable to the wall power supply.

Step 2: Restart the HP Printer

1. Disconnect your printer’s power cable from the main power switch on the wall outlet.

2. Press the Power button on your printer until the light turns off.

3. After 30 seconds, reconnect the printer’s power cable to the power switch on the wall.

4. Press and hold the power button on the printer to turn it on, and then release it when the power light starts to flash.

Solution 3: Update or Reinstall Your HP Printer Drivers

Printer drivers are necessary software that allows a printer to communicate with the device, such as a computer. They help the printer and computer communicate properly. If they aren’t up to date, the printer won’t recognize the print commands and won’t print. In this situation, you must reinstall the printer drivers using these steps.

1. Visit support.hp.com on an internet browser and select the Software and Drivers option at the top.

2. Select printer as your product type, and type your printer model name in the search bar.

3. Now, select a driver or software package, and click the Download button next to it.

4. Let the drivers download to your computer.

5. Visit the Downloads folder on your computer, and double-click on the driver’s file.

6. The system will ask you to run the file; select Yes.

Finally, let the installation process begin and finish.

Solution 4: Run Diagnose and Fix From HP App

There is a tool in the HP app known as Diagnose and Fix for Windows and Mac. This tool can identify and resolve the common issues that cause your printer to be offline. Here are the steps to run this tool.

1. Go to the 123.hp.com website, download the HP Smart App, and complete the on-screen steps.

2. After that, open the application and select your printer from the given list.

3. Find the Diagnose & Fix icon on the app’s homepage, or you can find it under the diagnostics section.

4. Click on Start to start the diagnostic process. Don’t close the app during this process.

Solution 5: Change the Printer’s Status From Offline to Online

If you set the HP printer offline on the computer, it won’t recognize any print commands. Therefore, you need to set it online using these steps.

1. Click the Start button on the computer’s taskbar at the bottom, and search for Settings.

2. From the sidebar, select Bluetooth & Devices, and then select Printers & Scanners.

3. After that, you have to select your printer’s name and click the Open Queue option.

4. Click “Printer” on the next window and see if “Use Printer Offline” is selected.

5. Uncheck this option to set the printer online again.

That is how you can change the printer’s status from offline to online.

Frequently Asked Questions

How Do I Resolve Issues With My Offline HP Printer?

Learn “how to fix an offline printer”, check its wired or wireless connections, restart both the printer and the connected device, set the printer online on the computer, and reinstall the printer drivers. Additionally, you can run diagnostics and make repairs through the HP Smart app.

What Does Offline Status on HP Printer Indicate?

An offline printer indicates that it can’t connect to a computer or a device to print. In this scenario, the printer displays an ‘offline’ status. If your printer is connected to Wi-Fi, its Wi-Fi light may suddenly turn off.

What Makes My HP Printer Go Offline?

Several factors can cause your printer to go offline, including connection issues, out-of-date printer drivers, incorrect printer settings, and the printer being set to offline mode on the computer.

Source: How to Get My HP Printer Back Online

How to Get Samsung ProXpress M3370FD Printer Back Online?

A Samsung printer showing an offline status means it cannot communicate with the computer or another device, which is why it doesn’t print anything. Whether connected by wire or Wi-Fi, the printer may fail to recognize the connection, showing an “offline” status on both the display and the computer. In some cases, the Wi-Fi light may also blink, indicating that the printer is not connected.

As an IT support executive with a passion for technical solutions, I have helped many users fix their offline printers through my blogs. Today, I will guide you on resolving the Samsung ProXpress M3370FD offline error. Before we dive into the solutions, let’s first understand the reasons behind this issue.

Causes of Samsung Printer Offline Error

Printers don’t go offline all of a sudden. It usually happens due to minor technical issues or bigger problems related to drivers and software. Some common causes include:

• Connection errors between the printer and Wi-Fi/USB.

• Power supply issues.

• Wrong printer settings on the computer.

• Outdated drivers or software.

Top 3 Ways to Get Samsung ProXpress M3370FD Printer Online

After understanding the possible causes for an offline printer, it is time to understand the right solutions. Here are the suitable solutions that even beginners can follow to fix the problem in their printer.

Solution 1: Check Physical Connections

The first and basic method is to check the printer’s connections.

1. Verify if the printer is securely connected to the USB or the internet connection.

2. Make sure the cable is secure and not damaged. Replace it if needed.

3. Check if the Wi-Fi light on the printer is “flashing in solid blue or green”. Make sure your printer and computer are connected to the same wireless network. Sometimes it can also show the printer offline.

4. To check the internet connection, run an online internet speed test on the computer. It will show the network speed. If it’s low, restart the wireless router.

That’s how you can check the printer’s network connection. Finally, check if the printer is online again. If not, check the next method.

Solution 2: Set Your Samsung Printer as Default

When the printer is not set as a default printer, it might show an offline status. Hence, you must set it as a default printer using the steps below:

1. Click the Start menu and open Settings.

2. Select the Bluetooth & Devices option, and then select Printers & Scanners.

3. After that, select your printer from the list and click on Printing Preferences.

4. Disable the “Let Windows manage my default printer” option.

5. Next, select your printer’s name from the list of printers.

6. Choose the “Set as default” option, and the printer’s status will be changed from offline to online.

Once the printer is set as the default printer, it will return to an online status. If the issue still persists, continue with the next method.

Solution 3: Update Samsung Printer Drivers

Printer drivers are the software that enables a printer to communicate with the computer. When they are out of date, the printer can’t connect to a device and shows an offline status. In this situation, you need to update them using the steps below.

1. Since HP acquired Samsung’s printer business in 2017, you need to visit support.hp.com to download drivers for Samsung printers.

2. Click the Software & Drivers option at the top, and then select Printers.

3. Type your printer’s name in the search box, and then a list of drivers appears on the screen.

4. Select the basic drivers option, and click on Download to download the software on your computer.

5. Go to the Downloads folder on the computer, and double-click on the file.

6. Launch the installer and proceed with the on-screen prompts to finish the setup.

This is ‘how you can update the printer drivers’ for the Samsung printer to bring it from offline to online status.

Wrapping Up

An offline Samsung ProXpress M3370FD printer can be very irritating, especially when it disrupts your regular printing tasks. I have faced this issue many times and learned effective ways to fix it. Based on my knowledge and experience, I want to share simple methods to resolve the offline printer problem so you can try them on your device. I recommend starting by checking the connections first and then moving on to advanced troubleshooting methods if needed.

Frequently Asked Questions

How Do I Resolve Offline Error on My Samsung Printer?

To resolve the offline error on your Samsung printer, you can follow these methods: check the printer connection and power, restart the wireless router and computer, update the printer drivers, and set the printer as the default device.

What Does It Mean by an Offline Samsung Printer?

An offline printer means it cannot communicate with the computer or network, often due to poor connectivity, wrong settings, or loose cables. As a result, the printer displays an “offline” status on either its screen or the computer, and sometimes the Wi-Fi light may blink, indicating a network glitch.

What Makes My Samsung Printer Go Offline?

The most common causes include poor connectivity, loose cables, incorrect printer settings, or outdated drivers/firmware. While other issues may also occur, these remain the primary reasons for the problem.

Source: How to Get Samsung Printer Back Online